Frequently asked questions

The term Second Hand (or "Pre-Loved") is the generic term and simply means: used .

• A second-hand designer bag has already been owned and used by another person.
• Her age doesn't matter – she can be from last season or already 30 years old.

The term vintage is a special category within the second-hand segment and refers to the age and style of the product:

• A bag is considered vintage if it is generally at least 20 years old.
• It is often typical of a particular era (e.g. the 80s or 90s) and embodies the style, materials and craftsmanship of that time.
• Note: Every vintage bag is second-hand, but not every second-hand bag is vintage.

In summary:
Second-hand is used . Vintage is old, used, and stylistically relevant .

It's quite simple: You get timeless luxury quality at a fair price and do something good for the environment at the same time. Every second-hand designer bag is unique and has a story – often they are limited edition models that are no longer available.

High-quality designer pieces are built to last and retain their value. With us, you're guaranteed authentic bags, carefully inspected, so you can make your dream of owning a Chanel, Hermès, or Louis Vuitton a reality – without paying the full retail price.

Sustainable luxury that's worth it.

You get a lifetime authenticity guarantee. We know how much authenticity matters, so we guarantee every one of our designer bags for life.

It rests on two pillars:

1. Expert inspection: our certified experts check every single bag carefully against the strictest criteria to ensure 100 % authenticity.
2. Authenticity card: you also get a signed authenticity card linked to your bag. It is your personal proof and your guarantee of authenticity.

More about our authenticity guarantee

This is our condition rating:

5 hearts The item is new.

4.5 hearts As good as new.

4 hearts Almost like new, light signs of use.

3.5 hearts More signs of use.

3 hearts Minor flaws.

For quality reasons, we don't sell items rated below 3 hearts.

Every bag worth €100 or more comes with a dust bag – either the original one (if available) or one from us. Exactly what's included is listed in each product description. An invoice from us is always included.

All bags are carefully inspected and prepared before being sold. Depending on their condition, they are professionally cleaned or refurbished to ensure you receive your designer bag in the best possible condition. Any signs of wear are clearly documented in the product description and photos.

Yes, absolutely. Every bag is checked for authenticity by our experts and comes with a certificate of authenticity. We also include all original authenticity tags, if they are still present – ​​you can see this in the respective product description.

That won't happen – but if it does, you're protected by our lifetime authenticity guarantee. Should a bag unexpectedly turn out to be a fake, we will of course take it back and refund you the full purchase price.

In Germany your bag arrives in 3–4 working days, in the EU in 5–6 and worldwide in up to 7 working days. We always ship insured with DHL and tracking.

Yes, from an order value of €100 in Germany, €200 in the EU and €500 worldwide. Below that, shipping costs €4.99, €14.99 or €29.99. We always ship insured with DHL and tracking.

Yes. You can send the bag back to us within 14 days. You pay the return shipping.

We only accept the bag in its original condition and with our tag attached. Please don't remove the tag.

More about cancellations

We ship exclusively with DHL – always fully insured for the entire value of the goods and with a tracking number. As a customer, you are therefore completely protected from shipping to delivery.

As soon as your parcel is with DHL, we email you a shipping confirmation with your tracking number.

Sorry you're not happy. You can send the item back to us within 14 days of receiving it.

Return address:
9ine Life GmbH
Winterstraße 6
82008 Unterhaching
Germany

• You pay the return shipping.
• We only accept items in their original condition and with our tag attached. Please don't remove the tag.
• Please pack shoe boxes separately. Otherwise we can't accept the return.
• Processing usually takes no more than 3 working days.

Personal shopping items cannot be returned.

Refunds are usually made within 2–3 working days after we've processed your return. Depending on the payment method and your bank, it can take a little longer. You get the money back via the same payment method.

As soon as you order, you automatically get an order confirmation by email. Please check your spam folder too.

If you've changed your mind, just send us an email. We'll find a solution. You can only cancel while the order hasn't shipped yet.

If it's already on its way, you can send it back to us once it arrives. See “How do I return an item?”.

Unfortunately, it is not possible to reserve the items.

• PayPal
• Klarna
• Apple Pay
• Credit card (e.g. Visa, Mastercard)
• Bank transfer

1. Message us on WhatsApp with the item you're looking for.
2. Send us photos and tell us more about the item and your budget.
3. We'll get in touch as soon as we've found it.
4. Please let us know quickly if you want it.
5. We only buy after your payment has arrived.
6. Once the item is with us, we'll let you know.
7. When it ships, you get a confirmation with tracking number by email or WhatsApp.