Return
1. How can I return an item?
Here's how easy the return process is:
We want to make returns as convenient as possible for you. Instead of going to the post office yourself and buying an expensive label, you can create a DHL return label directly from your order status .
The steps:
-
Click on "View order" in your order confirmation email.
-
In the order status, under "Returns for #Order number" , select the items you wish to return.
-
Specify the quantity and the reason for the return.
-
Click on "Return item" to receive your DHL label.
Return shipping costs: Please note that we do not cover the return shipping costs. A flat fee of €6.19 applies for using our DHL label.
The advantage for you: You don't have to pay anything upfront. We'll automatically deduct the €6.19 from your refund amount as soon as we've processed the return. This saves you the hassle of going to the post office and lets you benefit from our insured DHL shipping.
We're sorry you're not completely happy with your item. Of course, you can return it to us within the return period.
Please send your return exclusively to the following address:
9ine Life GmbH
Winterstrasse 6
82008 Unterhaching
To ensure your return is processed smoothly, please note the following:
The goods must be returned to us within 14 days of receipt .
If you want to create your own label:
Return shipping is at your own expense. Please choose insured shipping appropriate to the value of the goods. You are free to choose your preferred shipping provider.
You are responsible for the return shipment until it arrives at our premises.
We can only accept returns of items that are in their original condition and where the original attached label has not been removed.
Processing your return usually takes no longer than 3 working days .
⚠️ Note: Items purchased through Personal Shopping are non-returnable.
2. How do I get my money back?
Once your return has arrived and been inspected, we will refund the purchase price. This usually happens within 2-3 business days after processing. Depending on the payment method and bank, it may take slightly longer. The refund will always be issued via the original payment method.
